Contact us
How can we help?
Whether you have a question, feedback, or concern, we are here to provide the support you need.
PR & Communications
If you have any enquiries regarding latest AFS news, media interviews, sponsorship opportunities, or general communications, our team is ready to assist you.
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Support
Customer support channels
Select the relevant channel and get in touch with our dedicated team.
AFS Merchant Support
Contact us by phone
Bahrain (General Inquiries)
+973 1729 0333
Egypt
+20 17119
Contact us by email
[email protected]
Al Rateb Support - WPS
Contact us by phone
Bahrain
+973 1729 9090
Contact us by email
[email protected]
BPay
Contact us by phone
Bahrain
+973 1729 9717
Contact us by email
[email protected]
Language
Complaint Handling Guide
At AFS, our customers are our priority. We treat all complaints from our customers and business partners very seriously, ensuring they are handled promptly and fairly.
If something has not met your expectations, we want to hear from you. Your feedback helps us improve.
You can submit your complaint through our Online Feedback Form. Select "Submit a Complaint" as the Topic and complete the form.
Alternatively, you may reach us through the following channels:
Phone
You may contact us by phone through:
All complaints will be thoroughly reviewed and addressed. You may be asked to provide additional information to help us resolve your complaint efficiently.
We will aim to acknowledge your complaint within 2 working days and aim to provide a final response within 15 working days.
If you are not satisfied with the response provided by AFS, you may contact our Complaints Officer for a further review of your case.
AFS Complaints Officer
[email protected]If you remain dissatisfied, you have the right to escalate your complaint to the escalation channels listed below within thirty (30) calendar days from the date of our final response.
- Bahrain: You may escalate your complaint to the Consumer Protection Unit at the Central Bank of Bahrain (CBB).
- Egypt: You may escalate your complaint to the Consumer Protection Unit at the Central Bank of Egypt (CBE).
- United Arab Emirates: You may escalate your complaint to the Central Bank of the United Arab Emirates (CBUAE) or to Sanadak.
Our offices
Find us at these locations
