Please read this legal statement carefully. If you continue to use this website (and that expression includes each of its pages as well as the content of those pages and (where relevant) the arrangement of that content), you agree to the terms of use in this statement. If you do not agree to be bound by this statement, please exit this website immediately. Certain sections of this website or other websites accessed through it may contain separate terms of use, which are in addition to this statement. Users should read those separate terms carefully. If they conflict with this statement, those separate terms will govern access to and use of those sections and websites.

Access

Arab Financial Service B.S.C. closed (AFS) has made the information on this website available as a service to its customers and others for general information only. This website is not intended for persons located or resident in jurisdictions which restrict the distribution of the content of (or content of the kind on) this website. When accessing this website, persons are required to inform themselves about and observe any relevant restrictions. The host server for this website is located in a secure host data center.

Use

Unless otherwise specified this website is for personal use only. Unauthorized use of the website is strictly prohibited. Permission is given for the downloading and temporary storage of one or more pages of the website for the purpose of viewing on a personal computer or monitor. The reproduction, permanent storage or retransmission of any content of this website is prohibited without the prior written consent of AFS.

Links

This website may contain links to websites controlled by third parties that are not AFS affiliates. Except as otherwise indicated AFS does not sponsor, endorse, recommend or approve the contents of any such websites and accepts no responsibility for information provided on any such websites by independent providers. Such third parties may have different privacy policies from AFS and third party websites may provide less security than the AFS website.

Changes

AFS reserves the right, in its sole discretion, without any obligation and without notice, to change, improve or correct the content of this website and to suspend and/or deny access to it. Any dated information is published as of its date only, and AFS does not undertake any obligation to update or amend any such information. AFS may discontinue or change any product or service described in this website, without notice, at any time.

No warranty

Whilst AFS endeavours to ensure that the content of this website is current, correct and complete, the website is provided as is and no warranty, express or implied, is given as to its currency, accuracy, adequacy or completeness or that any indicated returns will be achieved. To the fullest extent permitted by applicable law, AFS disclaims any and all express or implied warranties and conditions including, without limitation, warranties and conditions as to merchantability and fitness for a particular purpose, title and non-infringement of third party rights. AFS does not warrant that this website and any content (including any third party content) will be uninterrupted or error free, that defects will be corrected or that this website, the servers from which it is made available or any connected website are free of viruses or other harmful components.

Limitation of liability

Access to and/or use of this website is at the user's own risk. Users assume full responsibility and risk of loss resulting from access to and/or use of this website. AFS is not liable for loss or damage of any kind whatsoever arising as a result of (i) content on this website, including third party content, computer viruses and other harmful components; (ii) any errors in or omissions from this website; or (iii) access to and/or use of or inability to access and/or use this website for any reason. To the fullest extent permitted by applicable law, AFS excludes liability for any loss of profits or revenue, loss of business or goodwill, loss of or damage to data or direct, indirect, consequential, special or incidental loss arising from access to and/or use of or inability to access and/or use this website, even if advised of the possibility of such loss or damage or if such loss or damage was foreseeable. Nothing in this statement excludes or limits AFS's liability for fraud or for personal injury or death caused by AFS’s negligence.

No solicitation or advice

Except as otherwise specifically agreed in writing or as provided in any other applicable terms (i) nothing on this website is an offer which can be accepted so as to create contractual obligations without further action by AFS; (ii) AFS provides no advice with respect to the use of the website (including, without limitation, regarding the execution of transactions or any legal, tax or accounting advice or advice regarding the suitability or profitability of a security, investment or transaction by means of the website); and (iii) the website is not intended as financial advice or as an offer, solicitation or recommendation of financial products.

Not all products and services are available in all geographic areas. Eligibility for particular products and services is subject to final determination by AFS and/or its affiliates.

Intellectual property rights

This website and its arrangement are property protected by copyright, database rights and other intellectual property rights. AFS and, where appropriate, its third-party suppliers retain all right, title and interest in and to that property. Use of the website does not confer any ownership rights in that property.

Tracking software

This website may use tracking software such as cookies to generate personal identification data for users. This function is designed to personalise website viewing and may enhance use. Your browsers options or preferences menu may offer notification and/or disablement of such software.

Group information

Arab Financial Services B.S.C. closed is a closed Joint Stock Company established in the Kingdom of Bahrain pursuant to Amiri Decree Law No. 2 of 17 January, 1980 and registered in the Commercial Register under C.R. No. 14777, having its head office at Bahrain Financial Harbour, East Tower, office 1201, 12th floor, Building No.1398, Road 4626, Block 346, Manama, P.O Box 2152, Bahrain.

The services described in the website are provided by AFS and/or its subsidiaries and/or affiliates in accordance with appropriate local legislation and regulation.

Submissions

All submissions to AFS via this website (including all ideas, concepts, know-how or techniques contained in them) shall be and remain AFS property. AFS shall be free to use, for any purpose, any such submission and shall not be subject to any obligations of confidentiality regarding it except as agreed in writing or required by law. However, this does not limit or reduce AFS's obligations to customers in accordance with the privacy policy in this statement.

Privacy

AFS may collect, use and disclose personal data about users of its website so that it can carry out any obligations owed to users and for other related purposes, including monitoring and analysis of its business, crime prevention, legal and regulatory compliance, the marketing by AFS of other services and transfer of any of AFS's applicable rights or obligations. AFS will not disclose any personal data it collects about users to third parties except: (i) to the extent that it is required to do so by any applicable law or regulation; (ii) where there is a duty to the public to disclose; (iii) where AFS's interests require disclosure; or (iv) at a user's request or with a user's consent.

AFS may disclose personal data about users to those who provide services to AFS or act as AFSs agents, to any person to whom AFS transfers or proposes to transfer any of its applicable rights or obligations and to any other organisations that help AFS reduce the incidence of fraud or in the course of carrying out identity, fraud prevention or credit control checks. AFS may also transfer information collected and held about users to any country, including countries without data protection laws, for any of the purposes described in this part. Users may have a right of access to some or all of the personal data AFS collects and holds about them, or to have inaccurate information corrected, under applicable data protection laws. Any user wishing to exercise such rights should contact AFS in writing.

Whilst AFS strives to protect your personal information, not everything is under AFS’s control (including, without limitation, where information is held by non-affiliated third parties) and it should be noted that no data transmission over the internet can ever be guaranteed to be completely secure.

Governing law

The above terms of use are governed by the laws of the Kingdom of Bahrain.

This Privacy Notice (“Notice”) is effective from 15^th Jan 2025.

What is the purpose of the Privacy Notice?

The purpose of this Privacy Notice is to explain how Arab Financial Services Co. B.S.C (c), a closed joint stock company registered in Bahrain under commercial registration number 14777 (“AFS”, “we”, “us” and “our”) and the other members of the AFS Group may process your personal data.

The “AFS Group” includes Arab Financial Services Company B.S.C (c) and any entities wholly or more than 51% owned by AFS. For more information about the AFS Group, including who is a member of it, you may visit www.arabfinancialservices.ai or contact your Relationship Manager.

Who is your Data Controller?

A data controller determines the purposes and means of the processing of your personal data.

Your data controller is AFS whose products and services you use or have subscribed to, or with which you hold a payment account, including through the use of our digital platforms.

You can find more details on how to contact us at the end of this Privacy Notice.

Definitions and Interpretation

For the purposes of this Privacy Notice “personal data” is information:

For the purposes of this Privacy Notice “personal data” is information:

• that identifies or can be used to identify you;
• that relates to, describes, is reasonably capable of being associated with; or
• could reasonably be linked (directly or indirectly) with you;
• that can be used to authenticate you or provide access to an account

Where the customer of AFS is a natural person, any reference to the “customer” and “you” will mean such natural person.

The term “you” also refers to any individual whose personal data is provided to us by the customer, or anyone acting on their behalf (a “connected person”).

Where the customer of AFS is a legal entity, (i.e. they are organized as a legal entity) any reference to “you” will mean and include any connected person and a reference to such customer.

Personal data we collect as a result of transactions with a customer who is a legal entity is usually limited to details pertaining to the owners / shareholders (direct, indirect and beneficial), officers or directors, authorized persons, agents, individual contractors, personal guarantors etc. of the customer.

If you are a senior manager, authorized signatory or beneficial owner of a legal entity customer, or if you are an individual customer of AFS, you must ensure that every connected person receives a copy of this Privacy Notice before their personal data is shared with AFS.

Why do we need your personal data and what is the legal basis for this?

If you are a senior manager, authorized signatory, or beneficial owner of a business customer of AFS, or if you are an individual customer of AFS, you must ensure that every connected person receives a copy of this Privacy Notice before their personal data is shared with AFS.

We will use your personal data where we have your consent or when we have another lawful reason such as:

• The need to process the data to enter into or carry out an agreement we have with you;
• The need to pursue our own legitimate interests;
• The need to process the data to comply with a legal obligation (e.g., compliance with our regulatory obligations under any applicable regimes, including without limitation sanctions screening, other checks or verification as part of our customer due diligence processes, or to comply with tax regulations that require us to report the tax status of our customers);
• The need to establish, exercise, or defend our legal rights or those of a member of AFS Group or a third party employed by us;
• When we believe the use of your data is in the public interest.

Specific reasons or purposes for which we may use your personal data include:

• To set up, maintain, fulfil, and administer the contractual relationship that we have with you;
• To provide you with products and services and to process the data to enter into or carry out an agreement we have with you;
• To enable you to manage your account and transact with us;
• To make credit assessments and checks;
• To collect debt (which may involve passing your personal data to debt collection agencies),
• To assess the suitability of our products and services for your needs;
• To keep records of your instructions, transactions and communications for any further required evidence, and to prevent or detect financial crime or suspected financial crime, including (but not limited to) fraud, money laundering and financing of terrorism;
• To test the performance of our products, services, and internal processes;
• To administer our internal operational requirements (including credit, compliance, and risk management, market research, system and product development, staff training, quality control, accounting, and for audit purposes);
• To keep records of activities effected on our digital platforms, websites or mobile applications, such as your connection’s timestamp and duration;
• To process requests relating to the exercise of your rights under data protection laws;
• To develop statistics, data analytics, for market research, surveys and analysis, including to develop and improve our products and services so that we can offer new and enhanced products and services to you, which may include converting your personal data into statistical or aggregated data which cannot be used to identify you.

What personal data do we collect about you?

The personal data we collect includes data provided by you when at the start of our relationship, or at any time thereafter such as:

• Personal data including full name, nationality, gender, date of birth, country of birth, social status, names of relatives, employment status, photos (including selfies), signature;
• Data about your identity including Identity documents, biometric data, details of ID cards, details of passports, national social security or insurance number, driving license number;
• Contact details including residential address, email addresses, telephone numbers, proof of address documents;
• Employer, employment status, job title, full name, email, address and telephone number(s) used for work purposes;
• Financial data: income and source of income, source of wealth, average account balances, financial activity and engagement data;
• Data about your taxes, tax status including a tax identification number, FATCA forms, etc.;
• Other data provided by you via completing forms and other means including e-mail, electronic messages, recorded calls, live chat, chatbots and face-to-face contact.

The personal data that we collect or generate during our business activities includes:

• Details of transactions done by you or by any of your connected persons. Details include dates, amounts, currencies, payer and payee details;
• Data about your relationship with us, the channels you use and your ways of interacting with us, the technology you use for this and your language preferences;
• Data about your ability to get and manage your credit;
• Data concerning complaints and disputes or about the instances where you have exercised your legal rights related to the protection of your personal data;
• Market research data, e.g. opinions expressed by you when participating to our market research campaigns or surveys;
• Risk rating information, e.g. credit risk rating, transactional behavior and underwriting information;
• Due diligence data, e.g. data required to comply with financial crime regulations (anti-money laundering, anti-terrorism financing etc.);
• Data used to identify you such as usernames, PIN codes, passwords, signatures and biometric information (e.g. fingerprint, iris scan, voice, face recognition) or a physical token (e.g. a debit, credit or prepaid card, a Security Token or electronic key) that are required when using our products or services;
• Email address(es) and telephone number(s) used to receive digital alerts (meaning an alert by SMS or email which we send to inform our customers on certain types of transactions or to provide financial information);
• Information about your device or the software you use, e.g. its IP address, technical specification and uniquely identifying data;
• Data about your geographic location and ATMs branches you use;
• Data that we need to support our regulatory obligations, e.g. information about transaction details, detection of any suspicious and unusual activity and data about parties connected to you for these activities;
• We may record calls, email, text messages, social media messages and other communications between you and employees of AFS;
• Closed-circuit television (“CCTV”) videos, with or without audio recording, used in and around our premises and ATM locations for the purpose of physical security and crime prevention - therefore we may have images of you captured by our CCTV cameras;
• Online Identifiers that may leave traces which, when combined with unique identifiers and other data received by servers, may be used to identify the user. Online Identifiers may include internet protocol addresses (IP addresses) and cookie identifiers (although we do not usually use cookies to track individual users or to identify them). For more details about cookies, see our online Cookie Policy;
• Data relating specifically to transactions carried out by users, including transactions done via our digital platforms. Whilst our relationship is with our customer, we will be collecting data specific to transactions carried out by users. For example, we will be able to inform our customer of details (such as dates, amounts, currencies, payer and payee details) about transactions made on our digital platform and which user initiated the transactions. Some of this may be personal data about the user.

How is your personal data collected?

We collect your personal data from a number of sources, including:

• Data provided by you when we set up, administer and manage our relationship with you;
• Data we otherwise receive directly from you or from a person acting on your behalf;
• Data we obtain from third parties such as brokers, credit reference, debt recovery, fraud prevention or government agencies;
• Data that we gather from publicly available sources such as the Internet and companies’ registries or other local trade registers;
• Data that we learn through your use of our services and products such as when you use our digital platforms or mobile applications, when you visit our websites or when you interact with us through a recorded channel (e.g. a recorded telephone line, a chatbot etc.);
• Data that we identify through our fraud prevention controls;
• Data available through sanctions screening databases and the like applications, websites or software solutions etc.
• Data provided by other members of the AFS Group;
• Data we receive directly by your engagement with our social media platforms.

Recording of data

AFS may record and keep track of your conversations with it, including phone calls, face-to-face meetings, letters, emails, live chats, video chats and any other kinds of communication.

These recordings will be used to check, review or verify your instructions, information, selections or subscriptions, assess, analyze and improve the quality of our services, train our people, manage risk or to prevent and detect fraud and other crimes.

AFS may also capture additional data about these interactions, e.g. telephone numbers that you call us from and data about the devices or software that are used.

Marketing

We may use your data to inform you about products and services offered by AFS or other entities of the AFS Group.

You can, at any time, withdraw your consent for this marketing purpose. For more information, see ‘Your right to data protection’ section of this Notice.

Please note that AFS will continue to use your contact details to provide you with important information, such as changes to our Terms & Conditions or when we have legitimate reasons to do so, including compliance with our regulatory obligations.

Is providing your personal data obligatory?

We are unable to enter into or administer the relationship with you without some of your personal data.

In cases where providing your personal data is optional, we will make this clear, for instance by explaining in application forms if certain data fields can be left blank. In particular, it is not mandatory that you sign up for or transact on digital platforms operated by us.

Updates to your personal data

You are responsible for ensuring that the data that you provide is accurate.
If any of the personal data you have given to us should change, such as your contact details, please inform us without delay.

Similarly, if we have collected personal data about you that you consider to be inaccurate, please inform us.

Kindly refer to the section on “how to contact us” below for information on how AFS can be reached for updating your information.

Sharing of personal data

AFS may share your personal data with other parties where you have provided your explicit consent to do that. For example, you may have instructed us to send your account statements to your accountant.

AFS may share your data with others where it is lawful to do so including where we or they:

• need the data to provide you with products or services you have requested;
• have a public or legal duty to do so, e.g. to assist with detecting and preventing fraud, tax evasion and financial crime;
• need to in connection with regulatory reporting, litigation or asserting or defending legal rights and interests
• have a legitimate business reason for doing so such as to manage risk, verify and update your identity or the organization you represent, enable another company to provide you with services you’ve requested, or assess your suitability for products and services;
• have asked you for your permission to share it, and you have agreed.

AFS may share your data for the specific purposes below with other parties including:

• Anyone who provides instructions or operates any of your accounts on your behalf, e.g. holders of a Power of Attorney, solicitors, intermediaries, person to whom you have granted security over your account and anybody else that we’ve been instructed to share your data with, by either you, a joint account holder or anybody else who provides instructions or operates any of your accounts on your behalf;
• Any joint account holders, trustees, beneficiaries or executors, to your legal representative and their advisors and member of your family if you die or suffer mental incapacity for the purposes of them making a payment on your account;
• Parties who give guarantees or other security for any amounts you owe us;
• Parties you make payments to or receive payments from;
• Other AFS Group companies (including their employees, sub-contractors, service providers, directors and officers) and any of their sub-contractors, agents or service providers such as for instance backup and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other processing and support services;
• AFS shareholders and other stakeholders;
• Our legal and professional advisers such as auditors and external legal counsel;
• Other financial institutions, clearing houses, custodians, counterparties, fund managers, lenders and holders of security over any property you charge to us;
• Trade associations, credit reference or rating agencies, payment service providers and debt recovery agents;
• Database providers or third parties offering customer identification, screening and verification services;
• Our business partners who we may have arranged to provide a service to you and any other party that provides marketing services to us;
• Parties involved in any disputes, law enforcement, government, courts, dispute resolution bodies, our regulators, auditors and any party appointed or requested by our regulators to carry out investigations or audits of our activities;
• Agencies for the prevention of fraud and financial crime;
• Providers of card services, members of a credit card association or merchants where we need to disclose in regard to the operation of cards we supplied to you;
• Any introducing broker or other intermediary to whom we provide instructions or referrals;
• With any party to a transaction acquiring risk in, or assuming risk in, or in connection with, the products and services of AFS;
• Any governmental, banking, taxation or other regulatory authorities or similar bodies with jurisdiction over any part of the AFS Group, or under the rules of a relevant stock exchange, including those which are based overseas;
• Any member of AFS Group to allow you to access our products and services. This includes our Relationship Managers (if they are employed or engaged by a member of the AFS Group) and our IT support teams for digital platform services;
• Any potential or actual participant sub participant assignee, transferee or novate (and their employees and advisors) in respect of any of any of our obligations to you under any contract;
• The courts or arbitration tribunals, and as may otherwise be necessary for the administration of justice, to protect vital interests and to protect the security and integrity of our business operations or those of the AFS Group.

International transfers of personal data

We may need to share any of the above data with parties in different countries, when that is required to carry out our contract with you, to fulfil a legal obligation, to protect the public interest and/or for our own legitimate interests.

The parties that we may share your personal data with may be located in countries that already have adequate protection for personal data under their applicable laws. Where parties are located in countries that do not have such data protection laws, AFS will apply safeguards to maintain the same level of protection as the country in which the products and services are supplied.

These safeguards may be contractual agreements with the overseas recipient, or it may require the recipient to subscribe to international data protection frameworks.

In this way your personal data may be transferred outside the country of the AFS office with which you have a relationship.

For more information about these safeguards, and others as may be relevant from time to time, you can contact us using the ’How to contact us’ section of this Notice.

How long do we keep your personal data and what is the criteria used to determine this?

We keep your personal data for as long as necessary to fulfil the purposes for which it was collected (as described above). Even when you close/terminate your account/agreement with us, we retain, as long as required, a minimum set of your personal data in order to comply with legal and regulatory requirements or in case of claims or in order to answer any of your queries.

Such personal data include:

• Activities and transactions carried out by users on the customer’s account via our digital platform;
• Username (used in our digital platform) of a connected person who no longer works for our customer.

Please reach out to us as per ‘How to contact us’ section of this Notice if you want more information about the retention of personal data.

We will continue to look after your personal data securely and your rights listed in this Privacy Notice remain in place until your personal data is safely deleted from our systems.

The criteria we use to determine data retention periods for your personal data includes the following:

• Retention in case of queries. We will retain some of it in case of queries from you (for instance, if you submit an application for a product or service for the Customer and if that is unsuccessful);
• Retention in case of claims. We will retain some of it for the period in which the Customer might legally bring claims against us; and
• Retention in accordance with legal and regulatory requirements. We will retain some of it after our agreement with the Customer has come to an end and, with respect to access to our digital platform, following the termination of such access, based on our legal and regulatory requirements.

Your right to data protection

You have the following rights to data protection:

• The right to be informed about the processing of your personal data;
• The right to have your personal data corrected if it is inaccurate and to have incomplete personal data completed;
• The right to object to the processing of your personal data;
• The right to restrict the processing of your personal data;
• The right to have your personal data erased (the right to be forgotten);
• The right to request access to your personal data and to obtain information about how we process it;
• The right to move, copy or transfer your personal data (data portability);
• The right not to be subject to a decision based solely on automated Processing, including Profiling, which produces legal effects concerning him or her or similarly significantly affects him or her;
• The right to withdraw your consent at any time (e.g. no longer be included in our marketing campaigns).

Please note that these rights are not absolute and do not apply in all circumstances. It is understood that you will be entitled to any additional rights that would be conferred by the applicable Laws and Regulations. If you wish to exercise any of these rights, please write or mail us. Kindly refer to the section “How to contact us” on how to reach us.

Complaints

In addition, you have the right to complain to the relevant supervisory authority which has enforcement powers and can investigate compliance with data protection laws.

The relevant Personal Data Protection Authority in the Kingdom of Bahrain is the Personal Data Protection Authority in Ministry of Justice, Islamic Affairs and Waqf.

Other Terms and Conditions between us

There may be other terms and conditions in our agreements with the customer that will apply to our use of your personal data. Such terms and conditions must be read in conjunction with this Privacy Notice.

Accessibility

Please contact us in case you need a copy of this Notice in another format. Kindly refer to the section below for information on how such request can be made.

How to contact us

If you have any questions about this Privacy Notice or the way AFS or AFS Group handles personal data, please contact us.

• Arab Financial Services Co. B.S.C (c) Office 1201, 12th Floor, Bahrain Financial Harbour, East Tower,
• Building No.1398, Road 4626, Block 346, Manama
• P.O Box 2152, Bahrain
• E-mail: [email protected]
• For more information about AFS please visit our website https://www.arabfinancialservices.ai

PLEASE READ THIS POLICY CAREFULLY BEFORE USING OUR WEBSITE

Thank you for visiting www.arabfinancialservices.ai("Website"). This policy explains how cookies are used on our website. This policy may be amended from time to time and the latest policy will be posted on this page.

Cookies that are placed on your computer or device are used to make websites work more efficiently, and to provide information to the owners of the site. Our Cookies Policy helps you understand what information is collected, and gives you control over how it is collected and used. The list of cookies used by this website is updated regularly. AFS values your privacy and keeps all the information collected from cookies in a non–personally identifiable format.

By using an AFS Site, you are consenting to our use of cookies and other tracking technology in accordance with this notice. If you do not agree to our use of cookies and other tracking technology in this way, you should set your browser settings accordingly or not use the AFS Site. You can block cookies using your browser settings or allow cookies from specific websites by making them “trusted websites” in your Internet browser. If you disable cookies that we use, this may impact your user experience while on the AFS Site.

When using a mobile device to connect to the internet, you should also refer to the privacy notice of the specific App you are using to understand its specific data collection practices.

Protecting and managing your online privacy

AFS is committed to protecting you and any data (anonymous or otherwise) that we collect about you whilst using our websites. By accessing our websites using any device, you agree that this Cookies Policy applies to that use in addition to any other terms and conditions which may apply.

We do not use cookies to track individual users or to identify them but to gain useful knowledge about how our websites are used so that we can keep improving our online services for our users. We may use cookies to:

• Ensure your security and privacy when in our websites.
• Increase our understanding of how you navigate through our websites so that we can identify improvements.

More about cookies

Cookies are small text files that are placed on your computer by websites that you visit. They contain small amounts of information which your computer or mobile device downloads when you visit a website and are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies are designed to be a reliable mechanism for websites to remember information (such as your language preference) or to record the user's browsing activity (including clicking particular buttons, logging in or recording which pages were visited).

See below for details on what information is collected by cookies and how we use that information.

How AFS uses cookies

AFS uses cookies to gain a better understanding of how visitors use this website. Cookies help us tailor AFS websites to your personal needs, letting you navigate between pages more efficiently, improving user-friendliness, remembering your preferences and generally improving your experience whilst on our websites. To enable this some cookies are applied when you enter our sites.

We deploy these technologies when you visit our websites to offer an online experience more suited to the device you use. When you visit our websites from any device (PC, tablet or mobile phone), we collect information about the device or browser you use including the device type, its operating system, its display resolution, its Internet Protocol (IP) address. We also collect information on the way you interact with our websites. It is possible that you may not be able to initiate or complete some tasks in our websites if cookies or similar technologies are disabled on your device.

Cookies used on our website:

Persistent cookies:

Persistent cookies last after the user has closed the browser and allow a website to remember the user’s actions and preferences. This means that, during the cookie's lifespan, its information will be transmitted to the server every time the user visits the website, or every time the user views a resource belonging to that website from another website (such as an advertisement). Persistent cookies are also used to keep users logged into their accounts on websites by eliminating the need to re-enter login credentials at every visit. AFS may also use persistent cookies to allow us to analyze customer visits to our websites. These cookies help us to understand how customers arrive at and use our website so we can improve our online services.

Session cookies:

Session cookies, also known as in-memory cookies or transient cookies, are temporary cookie files which are erased when you close your browser. Session cookies last only for the duration of your visit and exist only in temporary memory whilst the user navigates the website. When you restart your browser and go back to the site that created that cookie, the website will treat you as a new visitor. They facilitate tasks such as allowing a website to identify that a user of a particular device is navigating from page to page during a single browser session and allow you to use the website most efficiently. Session cookies do not have an expiration date assigned to them, which is how the browser knows to treat them as session cookies.

Setting your cookie preferences

You can manage, block or restrict cookies set by any website – including AFS website – through the browser settings on each browser and device you use to access the Internet. If you would prefer to opt out of cookies, it is possible to control cookies by following the steps below, however you should be aware that you might lose some features and functionality of the website if you do so.

Cookies, including those which have already been set, can be deleted from your hard drive. You can also change the preferences/settings in your web browser to control cookies. Some internet browsers have a ‘Do Not Track or ‘DNT’ setting; this sends a signal to websites asking them not to track your browsing. The following links may be helpful:

• Cookie setting in Safari
• Cookie setting in Internet Explorer
• Cookie setting in Chrome

Please be aware that these are external public links to third party websites and AFS does not accept any liability for the instructions given on these sites.

In some cases, you can choose to accept cookies from the primary site, but block them from third parties. In others, you can block cookies from specific advertisers, or clear out all cookies.

Deleting or blocking cookies may reduce functionality of the site. To learn more about how to manage cookies or turn them, please visit allaboutcookies or go to the help menu within your internet browser. If you experience any problems having deleted cookies, you should contact the supplier of your web browser.

What happens to cookies that have been downloaded in the past?

If you have disabled one or more cookie categories, we may still use information collected from existing cookies, but we will stop using the disabled cookies to gather any further information. You can delete existing cookies from your browser.

We reserve the right to make any changes and corrections to this policy. Please refer to this page from time to time to review these and new additional information.

This Candidate Privacy Notice (the "Notice") explains how AFS and its subsidiaries, affiliates, and related entities (collectively "AFS", "we", "us", and our) collect and process personal data about potential candidates ("candidate", "you", "your(s)") for employment with us.

THIS NOTICE DESCRIBES:

• the categories of personal data that we collect,
• how we use or process your personal data,
• your rights regarding the personal data that we hold about you, including how you can access, correct, and request erasure, and
• when we may disclose your personal data to third parties.

We will only process your personal data in accordance with this Notice unless otherwise required by applicable law. We take steps to ensure that the personal data that we collect about you is adequate, relevant, not excessive, and processed for limited purposes.

COLLECTION OF PERSONAL DATA:

For the purposes of this Notice, personal data means any information about an identifiable individual (i.e., AFS job candidate) collected in connection with the recruitment process. We may collect personal data directly from you, as a candidate for employment with us, or may receive personal data from third parties, for example, in connection with a background employment check.

We may collect, store, and process the following categories of personal data:

CV AND APPLICATION REVIEW:

• Information submitted as part of your CV and application submission.
• Physical and electronic address details (e.g., telephone number, email and/or postal address and business telephone number).
• Education and employment information (e.g., remuneration at your current employer, employment dates with your current and past employers, position information such as position title, and language skills).
• And any additional information that is shared with us via your CV, cover letter, or application form.
• Third party information that you provide such as references.

INTERVIEW:

• Interview performance evaluation and scores (e.g., recordings of any video interviews in which you participate).
• Electronic and physical communication information, including but not limited to in- and outbound emails including attachments, phone conversations.
• And anything you choose to submit by choice in support of your application.

PRE-EMPLOYMENT CHECK:

• Personal details and identification information (e.g., date of birth, nationality, picture, gender, ID card, passport numbers and other national ID numbers as required, immigration status).
• Information about you that we are obliged to process for regulatory and governmental authorities (e.g., medical checkup, visa application, criminal clearance report, credit report, CBB forms etc.).
• And any verifications of the information you shared with us.

TECHNICAL AND BEHAVIORAL TESTING:

• Where relevant, results of technical and behavioral testing and information about personality traits such as data collected to assess a candidate's suitability.

TRAVEL BOOKING:

• Where relevant, information about you in connection of your travel booking.

The above-mentioned personal data are collected:

• Directly from you (through the completion and submission of online application forms and profiles, through curriculum vitae, or through interviews or other means of communication);
• From third parties, such as recruitment agencies that you used to apply with, background check providers and other administration services providers; and
• From publicly available sources such as employment-orientated social networking sites and job boards.

If you provide information about your family or any other third party to us as part of your application (e.g., referees) then, before providing us with such information, It is your sole responsibility to ensure that all relevant third parties are informed of the disclosure and this Notice and to obtain any necessary consent before sharing their personal data with us.

Failure to provide or allow us to process mandatory personal data may affect our ability to accomplish the purposes stated in this Privacy Notice.

USE OF PERSONAL DATA:

We only process your personal data where applicable law permits or requires it in connection with carrying out our application and recruitment process, such as:

RECRUITMENT:

• Identifying and evaluating candidates for employment with us, including assessing skills, qualifications, and interests for the purposes of determining suitability for the position for which you have applied.
• Verifying your information and carrying out employment, background, and reference checks, where applicable, subject to your consent where required by applicable law.
• Communicating with you about the recruitment process and your application.

PRE-EMPLOYMENT:

• Preparing for and entering a contractual employment relationship such as offer approvals, carry out background checks as part of the employee onboarding process, including checking for any existing or potential conflicts of interest or any other restrictions which may otherwise restrict or prevent your employment with us.
• Setting up internal profiles, collecting information required to complete the employee onboarding.
• Creating and submitting reports as required by applicable laws or regulations.
• Assisting in managing external providers involved in the onboarding process (e.g., insurance companies, pension funds, etc.).

OTHER PURPOSES:

• In addition to using your personal data for the position for which you have applied, we may retain and use your personal data to inform you about and consider you for other positions that may be appropriate for you with your consent.
• Keeping records related to our hiring processes, for only as long as appropriate under the circumstances.
• To comply with our legal, regulatory, or other corporate governance requirements.
• To prevent fraud.
• To ensure network and information security, including preventing unauthorized access to our computer and electronic communications systems and preventing malicious software distribution.

We will only process your personal data for the purposes we collected it for.

COLLECTION AND USE OF SPECIAL CATEGORIES OF PERSONAL DATA:

We may collect and process the following special categories of personal data when you voluntarily provide them, or we receive them from a third party, when relevant for a particular position to carry out our obligations under employment law, or as applicable law otherwise permits:

• Religion, race/ethnic origin to administer and apply for Bahrain visa/residency for employees and their families;
• Data concerning health or disability to comply with the mandatory pre-employment health check requirements, to determine appropriate workplace accommodations, and evaluate fitness for a particular position.
• Previous criminal charges or convictions as part of employee due diligence screening.

Where we have a legitimate need to process special categories of personal data about you for purposes not identified above, we will only do so only after providing you with notice and, if required by law, obtaining your prior, express consent.

WHY DO WE NEED YOUR PERSONAL DATA?

We need to process your personal data specified above for us to evaluate your job application and to enable us to comply with our legal obligations as part of the recruitment process. Failure to provide the requested personal data may result in our inability to process your application and proceed with the hiring process.

In some cases, we may use your personal data to pursue legitimate interests of our own or those of third parties, including the need to establish, exercise or defend our legal rights or a third party employed by us, provided your interests and fundamental rights do not override those interests.

DATA SHARING:

We will only disclose your personal data to third parties where required by law or to our third-party service providers who require such information to assist us with various services, including, but not limited to:

• obtaining employment verification,
• obtaining background checks,
• providing data storage or hosting.

These third-party service providers may be located outside of the country in which you live or the country where the position you have applied for is located.

We require all our third-party service providers, by written contract, to implement appropriate security measures to protect your personal data consistent with our policies and any data security obligations applicable to us. We do not permit our third-party service providers to process your personal data for their own purposes. We only permit them to process your personal data for specified purposes in accordance with our instructions.

We may also disclose your personal data to comply with legal obligations or valid legal processes or court orders. When we disclose your personal data to comply with a legal obligation or legal process, we will take reasonable steps to ensure that we only disclose the minimum personal data necessary for specific purpose and circumstances.

CROSS-BORDER DATA TRANSFERS:

The personal data transferred within, or outside AFS is in some cases also processed in other countries. We only transfer your personal data abroad to countries which are considered to provide an adequate level of data protection, or in the absence of such legislation that guarantees adequate protection, based on appropriate safeguards (e.g., Data Processing Agreements) provided by local applicable law.

DATA SECURITY:

We have implemented appropriate physical, technical, and organizational security measures designed to secure your personal data against accidental loss and unauthorized access, use, alteration, or disclosure. In addition, we limit access to personal data to those employees, agents, contractors, and other third parties that have a legitimate business need for such access.

DATA RETENTION:

We will only retain your personal data for as long as necessary to fulfil the purpose(s) for which it was collected or to comply with legal, regulatory, or internal requirements, whichever is longer.

Personal data relating to unsuccessful applicants for roles with AFS is kept for 24 months for other suitable roles consideration.

If your application is successful, your application and supporting documentation will be retained as part of your employment record.

YOUR RIGHTS:

In relation to your personal data and to the extent permitted under the applicable data protection laws, you may have the right to:

• Access and to obtain a copy of your personal data as processed by AFS.
• If you believe that any information, we hold about you is incorrect or incomplete, you may also request the correction of your personal data;
• Object to processing of your personal data causing material of moral damage;
• Object to processing based on automated decision making;
• Request the discontinuance of collection, use, storage, transfer or other processing of your personal data as described in this Notice;
• Object to the collection, use, storage, transfer or other processing of your personal data as described in this Notice;
• Request restriction on the processing of your personal data; and/or
• Request erasure of your personal data;
• Withdraw your consent where AFS obtained your consent to process personal data (without this withdrawal affecting the lawfulness of any processing that took place prior to the withdrawal).

We honor such requests, as required under the applicable data protection laws, but these rights are not absolute, and they do not always apply, and exemptions may be engaged.

PERSONAL DATA ACCURACY:

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during the recruitment process.

DATA CONTROLLER:

The Data Controller for your personal data is Arab Financial Services Company B.S.C. (c), PO Box 2152, Manama, Kingdom of Bahrain and its subsidiaries located in United Arab Emirates, Egypt and Oman.

DATA PROTECTION OFFICER:

We have appointed a Data Protection Officer (the "DPO") to oversee compliance with this Notice. If you have any questions about this Notice or how we handle your personal data, please contact the DPO at: [email protected]

If you are unsatisfied with our response to any issues that you raise with the DPO, you may have the right to make a complaint with the data protection authority in your jurisdiction by contacting the Data Protection Authority.

Anti-Money Laundering & Anti-Terrorism Financing Policy & Procedures

AFS is regulated and supervised by the Central Bank of Bahrain. The Central Bank of Bahrain requires its licensees to comply with all aspects of legislation related to Anti-Money Laundering and combating terrorist financing, including Customer Due Diligence. AFS complies with Central Bank of Bahrain guidelines to combat money laundering in the Kingdom of Bahrain, namely the Amiri Decree Law No. 4 of 2001 with respect to the prevention and prohibition of the laundering of money and the Central Bank of Bahrain Money Laundering Regulations issued in October 2002. Bahrain is a member of the Gulf Cooperative Council (GCC), which is a member of the Financial Action Task Force (FATF). Central Bank of Bahrain asks for strict compliance with UN and FATF directives.

AFS has issued an anti-money laundering manual, which has been approved by the Board of Directors and complies with the Central Bank of Bahrain regulations, FATF recommendations and international best practice in this respect. These procedures include specific requirements with regard to, amongst other things:

Know your customer (KYC) guidelines

AFS has strict KYC procedures in place which include the validation of business and customer identities prior to commencing business with any customer. Such information is updated on a regular basis.

Suspicious Activity Reporting

Any staff identifying an account or transaction as suspicious is required to report the case to his / her unit's Money Laundering Reporting Officer. The MLRO will review the facts and determine whether a report to the local regulator is required. The filing of a suspicious Transaction Report (STR) cannot be suppressed. Under no circumstances will staff “tip-off” the customer that an STR is being prepared.

Training

It is a requirement that all employees who have potential contract with customers or who process transactions on behalf of customers are required to undertake anti-money laundering training.

Record Retention

AFS is required by law to maintain records which are appropriate to the scale, nature and complexity of the customer’s business. All identity or business relationship records must be kept for a minimum period of 5 years from the end of the banks’ relationship with the customer.

Compliance

AFS ensures compliance with its AML procedures through regular testing and monitoring. In addition, AFS’s internal audit unit conducts periodic review of AFS’s compliance with AML procedures.

By using BPay, you agree to the terms and conditions below which form a binding agreement between you and Arab Financial Services Company B.S.C. (c) (“AFS”).

DEFINITIONS:

• "Beneficiary" refers to the person(s) that the User designates to receive the funds from the Remittance Transaction.
• "BPay Card" means the virtual card issued by AFS to the User which is linked to the Wallet Account and includes reference to Supplementary Cards.
• "Call Centre" refers to the customer care telephonic helpline, email provided by AFS.
• "Charges" means any amount payable by the User arising from the issue and use of the Wallet or BPay Card(s) or the Card number or the PIN or otherwise under these Terms and includes without limitation, all fees, charges, interest, expenses, damages and legal costs and disbursements arising from a Transaction and also refers to any third party levies, or charges, including of Card Scheme.
• "Card Scheme" means payment networks like Visa /MasterCard /Union Pay or any local network such as Benefit Co. etc.
• "Content" means software (including machine images), function, application, data, text, audio, video, or images, products or services.
• "International Remittance" and “International Money Transfer” refers to the cross-border transfer of funds by a User to a registered beneficiary designated as a Remittance Transaction.
• "International Remittance Transaction" refers to the cross-border payment of funds in Bahraini Dinars that the User requests and authorizes for the purposes of delivering foreign currency funds to the registered beneficiary.
• "Our" or We or Us refers to AFS.
• "Remittance Quote" or Remittance Quotation refers to the cross-border declaration of the foreign currency exchange rate or foreign currency amount that will be delivered to the registered beneficiary which the User must accept before proceeding with any cross-border payment.
• "Services" refers to the products and services made available to the Users through the Wallet App and use of which is subject to these Terms and includes references to Third Party Content.
• "Transaction" means any transaction including funding, payment or transfer made on or through the use of the Wallet Account, BPay Card including but not limited to purchase or payments made within the Wallet App (“In-App” purchases), cash withdrawal, International Remittance, transfer, bill payments, or any payment at merchant locations or online or ecommerce transaction, refund or any other use of the Wallet Account, Card or Card number.
• "Third Party Content" means the Content made available to you by any third party on AFS Card or in conjunction with the Services.
• "You" or Your or User refers to you as a person who has registered and authorized for availing the Services through the Wallet.
• "Wallet" means the stored value or prepaid account provided by AFS under the name and style BPay. All references to Wallet herein includes references to BPay Card, unless repugnant to the context or meaning thereof.
• "Wallet App" means BPay mobile application which can be downloaded by the User through Play Store to Apple Store on a mobile.
• "Wallet Account" means the BPay account registered and maintained with AFS.

APPLICATION OF TERMS:

These Terms and Conditions (“Terms”) form a legal contract between the User and AFS for availing the Services through the Wallet. By registering for BPay and using the Services, the User acknowledges and accepts these Terms and agree to be bound by these Terms. The User expressly agrees and acknowledges to have read and understood the Terms that govern the Services and be bound by and to comply with these Terms. In accordance with these Terms the User undertakes to comply with the Know Your Customer (KYC) process required by AFS and further agrees to comply with all the applicable laws and regulations enforced or may be enforced in the future in the Kingdom of Bahrain. By registering represent to us that you are lawfully able to enter into contracts (e.g., you are not a minor). If you are entering into this Agreement for an entity, such as the company you work for, you represent to us that you have legal authority to bind that entity. Please see clause 1 for definitions of certain capitalized terms used in this Agreement.

BPay Card:

AFS automatically issues Bpay Card which is linked to Your Wallet Account, as soon as you are registered User. Your use of Bpay Card is subject to the Bpay Card terms and conditions included as part of these Terms in Schedule 1.

CHANGE OF TERMS:

AFS shall have the sole discretion to change, modify or otherwise alter these Terms at any time, by posting the amended Terms on the Wallet App. The amendment to the Terms will be effective as soon as AFS has posted it to the Wallet App. AFS can terminate, change these Terms or add or delete any items in these Terms, at any time at its sole discretion. AFS will provide notice if required by law. The User has no right to change or request amendments to these Terms. The User accepts and understands that it is his / her responsibility to refer to the updated Terms on the Wallet App and will have no right to make any claim against AFS due to lack of his/her notification or consent to the changes made to the Terms. The Terms as amended or updated from time to time by AFS shall be effective without any acknowledgment required from the User. Unless otherwise indicated, amendments will become effective immediately. Users need to review these Terms periodically. User’s continued use of the Wallet App following the changes and/or modifications will constitute User’s acceptance of changes to the Terms.

ELIGIBILITY:

The User must be a resident of Bahrain with a valid CPR and must be 18 years of age or older for availing the Services. The Wallet Account is issued with the profile provided /confirmed by the User at the time of registration and will be associated with the registered mobile number of the User. Users are not permitted to transfer or assign any rights or obligations under these Terms without prior written consent of AFS.

CURRENT OF THE WALLET ACCOUNT:

The currency of Wallet Account shall be Bahraini Dinar (BHD).

CHARGES:

Charges for Services provided by AFS under the Wallet App shall be as set out in the Wallet App. Charges shown in the Wallet App may not include Charges that any third party may charge for the use of Third-Party Content or Charges from Card Scheme. AFS reserves the right to charge or modify the Charges and provide notifications to the Users through the Wallet App. All payments by the User to AFS shall be subject to levy of any value added tax (VAT) or other tax, withholdings, levies etc. which the User will bear. Charges are deducted from the Wallet Account. The User hereby authorizes AFS to deduct the said Charges by debiting the Wallet Account of the User.

REFUSAL OF THIRD PARTIES:

AFS shall not be liable or responsible if any third party that refuses to accept the Wallet or BPay Card. AFS is not responsible in any manner for the goods or services that are provided to the User and User must contact the provider directly to resolve any issues relating to the goods or services provided to the User.

PROHIBBITED USE:

You are not permitted to use the Wallet App for any illegal purpose, including the purchase of goods or services that are prohibited under the laws of the Kingdom of Bahrain. Any suspected or actual use of the Wallet App for illegal purpose shall be subject to cancelation of the Wallet Account and User must pay all outstanding amounts immediately.

UNAUTHORISED ACCESS:

The User shall not disclose the PIN (Login credential to BPay) and/or OTP (One Time Password) and/or security question to any person. If the User fails to observe any of the security procedures, he/she may incur liability for unauthorized use. Where the User uses the Wallet App for any purpose which is illegal, improper or which is not authorized under these Terms, AFS shall have the right to disable the Wallet App.

TERMINATION:

The User may terminate and close its Wallet Account by contacting the Call Centre. The User shall remain responsible for any transactions made through the Wallet Account until such termination. Upon termination, AFS will forfeit the balance on the Wallet Account, unless AFS is legally prohibited to do so. User remains responsible to use the balance prior to initiating closure. Where the User becomes bankrupt or insolvent, all existing amounts outstanding on the Wallet Account or BPay Card shall become due and payable immediately under Terms and all User access to the Wallet App shall be terminated including the access to Supplementary Card holder.

EXCLUSION OF WARRANTIES:

The Wallet is provided “as is”, "where is" and “as available” and without warranties of any kind. To the extent permitted by law, AFS and its licensors make no representations or warranties or guarantees of any kind or nature, whether express or implied, relating to the Wallet, and specifically disclaims all such warranties including, without limitation, any implied warranty of merchantability, fitness for a particular purpose and non-infringement. Without limiting the previous disclaimer, to the extent permitted by law, AFS and its licensors do not represent, warrant or guarantee that the Wallet will (i) operate in an uninterrupted, timely, secure or error-free manner, (ii) always be available or free from all harmful components or errors or (iii) be secure against or immune from (including the content delivered to you or the information you provided) any unauthorized access.

THIRD PARTY CONTENT:

AFS may also provide links or access to Third Party Content, including of AFS’s affiliated companies. AFS does not provide any guarantee or warranty in relation to the Content, goods or services that Users purchases from such third-party sellers will be satisfactory. Any warranties to fitness, quality or merchantability of Third-party Content are DISCLAIMED by AFS absolutely. Neither does AFS guarantee any safety or security in such third-party application or websites. This DISCLAIMER does not affect User’s statutory rights against the third-party seller.

Such access will not be construed as an endorsement, sponsorship, or affiliation. AFS exercises no control whatsoever over such other Third-Party Content, and is not responsible or liable for the availability, functioning, or quality thereof or the content, advertising, products or other materials thereon. AFS will not be responsible or liable, directly or indirectly, for any damage or loss (including data loss) incurred or suffered by any User in connection therewith. User’s access and use of Third-Party Content, including information, material, products and offers therein, is solely at your own risk. Use of third-party services may require your agreement to separate written terms and conditions with the third-party seller.

AFS may disclose your personal information related to that transaction to the third-party seller solely for the purpose of User’s use of third party services. By accepting these terms and conditions the User expressly agrees to disclosing personal data to third party sellers.

In regard to your purchase of any Third-Party Content through the Wallet App, following additional conditions apply:

• AFS reserves the right to delay decisions or decline purchases for any reason;
• AFS is not responsible for delay in delivery of the purchased product or service following your order;
• AFS will not be responsible for any loss or damage resulting from lost or theft or unauthorized use of the products;
• No returns or refunds accepted for products once bought; and
• Each third-party product might have additional terms and conditions, which Users are encouraged to understand before buying the products.
• AFS may at its sole discretion remove any third party links or discontinue any third party services, with or without prior notice to the Users.

OFFERS, PROMOTIONS THROUGH THE WALLET:

For promotional purposes you agree that AFS places, displays or offers to User advertisements, promotion materials or other content and materials or products belonging to AFS or other third parties including AFS affiliated companies. By agreeing to these terms and conditions, the User agrees to have explicitly opted to receive such information and communication through Wallet App, emails, SMS messages or other means.

AFS may from time to time introduce offers, promotions for limited period with specific merchants. Such offers, and promotions are revocable at AFS’s sole discretion at any time.

CHARGEBACK:

AFS will process User’s chargeback request or disputed transactions in accordance with our standard operating procedures. User remains responsible for all fines, penalties and other liability incurred by AFS, a User, or a third party caused by or arising out chargeback, reversals, claims etc. and shall be liable to reimburse AFS or third party for these.

DATA PROTECTION

1. You consent, on Your own behalf and on behalf of any third-party individuals (e.g., beneficial owners, cardholders that You use, etc.) to the collection, use, processing, and disclosure of any Personal Data.
2. "Personal Data" is information:
   • that identifies or can be used to identify You;
   • that relates to, describes, is reasonably capable of being associated with You;
   • could reasonably be linked (directly or indirectly) with You; or
   • that can be used to authenticate You or provide access to the Wallet Account.
3. AFS will use your Personal Data where we have your consent as provided hereunder or when we have another lawful reason such as:
   • need to process the data to enter into or carry out an agreement we have with You;
   • need to pursue our own legitimate interests;
   • need to process the data to comply with a legal obligation (e.g. compliance with our regulatory obligations under any applicable regimes including without limitation sanctions due diligence checks, or to comply with tax regulations that require us to report the tax status of our customers);
   • need to establish, exercise or defend our legal rights or those of a our affiliated companies or a third party employed by us; or
   • When we believe the use of your data as described is in the public interest.
4. Where you provide any Personal Data relating to third party individuals to AFS, you represent and warrant that you have:
   • informed such third-party individuals that Personal Data relating to them has been or will be disclosed to AFS;
   • informed such third-party individuals that such Personal Data will be collected, used, processed and/or disclosed by AFS in the manner and for the purposes as described in these Terms and
   • obtained the consent of such third-party individuals for the foregoing.
5. Upon reasonable request from AFS, you agree to provide AFS with a copy of document(s) containing such consent or which evidences that the relevant third-party individual has given such consent. You agree to indemnify and keep indemnified AFS, it’s affiliates, directors, officers, employees and/or agents from and against any and all fines, penalties, liabilities, obligations, losses, damages, suits and expenses which may be incurred by or asserted against us as a result of breach of this warranty, other than those resulting from the negligence, willful default or fraud on the part of AFS or that of it’s affiliates, directors, officers, employees and/or agents.
6. You acknowledge that AFS may store client data in servers outside its domicile for operational reasons.
7. To confirm your identity we may make searches at credit reference agencies, including electoral register information. If you ask, we will tell you which agencies we have used so you can get a copy of your details from them. You confirm that we may act in this way and that you have consented for us to so act from any joint applicant who is not present, and you will share with them the details of what you have agreed to on their behalf.
8. We wish to emphasise that AFS does not sell personal data to any third parties and we shall remain fully compliant of any duty or obligation of confidentiality imposed on us under the applicable agreement(s) and/or terms and conditions that govern our relationship with you or our customer or any applicable law.
9. The terms and conditions for the processing of personal data are defined in a separate "Privacy Notice". This Privacy Notice, and all changes thereto, are posted on the corporate website of AFS (https://www.arabfinancialservices.ai). You agree to the terms of this Privacy Notice and the consents stated therein and shall ensure that all individuals in respect of whom you have disclosed personal data to us receive a copy of such Privacy Notice and acknowledge the terms thereof. If you wish to have a copy of the Privacy Notice sent to you, please contact us and we shall do so.

PROPRIETARY RIGHTS:

The User acknowledges that the underlying software required for accessing the Wallet and availing the Service/s is the legal property of AFS. The permission given by AFS to access the Wallet/ and to avail Service/s will not be construed as any transfer or assignment of any proprietary or ownership rights in such software. The User shall not attempt to modify, translate, disassemble, decompile or reverse engineer the underlying software or create any derivative product based on the software. B Wallet logo is trademark and property of AFS. Infringement of any intellectual property is strictly prohibited.

ACCOUNT LIMIT:

Currently maximum single transaction limit is BD 2,500 and maximum balance limit per individual is BD 2,500. This may be revised at AFS’s sole discretion at any time subject to the Central Bank of Bahrain rules.

INTERNATIONAL MONEY TRANSFER / REMITTANCE

1. Services

   International Remittance or International Money Transfer is a service that is offered by AFS to the User on BPay app. AFS offers the User the ability to perform cross-border remittance using the funds within their Wallet Account in Bahraini Dinars.

2. Personal Data

   The User authorizes AFS to use the service of third parties to verify the User’s information and beneficiary’s identity details / credit history / regulatory checks such as sanction screening at the time / prior / or subsequent to the registration or the cross-border payment and obtain reports relating to the registered user and registered beneficiaries. The User authorizes AFS to process his/her personal data and share his/her Personal Data with third parties to the extent necessary for the User’s use of BPay.

3. Remittance Fees

   AFS does not control and is not responsible in any manner for any fees or charges that may be imposed by AFS remittance solution partners or by the beneficiary’s financial or telecommunications institution(s) associated with the International Remittance transaction.

4. Payments And Delivery of Funds

   Funds are delivered to the Beneficiary in the manner that the User specifies from the list of available delivery options which vary by Destination Country. The User cannot change the delivery options after they complete the transaction online. For cash pick up as a delivery option, funds shall not be disbursed to a recipient unless the Beneficiary presents specified information to verify the Beneficiary’s identity. Delivery time for all delivery options is subject to AML and sanction screening compliance checks.

5. Foreign Exchange Quotation or Foreign Exchange Rate

   The Foreign Exchange Rate applied on the transaction will be the prevailing rate on the day and/or time when the transaction is initiated. The Foreign Exchange Rate or the Foreign Exchange Quotation applied on the transaction will be displayed on the transaction confirmation page. Foreign Exchange Rates and Foreign Exchange Quotations are subject to change at any time.

6. Cancelling Payments

   The User cannot cancel or amend any remittance instructions once confirmed, approved, and processed by the User. Additionally, when the User places a request to cancel an instruction by phone or email after a transaction has been authorized by the User, such cancellation is not guaranteed by AFS.

7. Restrictions and Liabilities

   • In order to use the International Remittance Service, the User must accept these terms and conditions with AFS. The User agrees that availing the service as a User constitute acceptance by the User to these terms and conditions.
   • The registered User agrees to register beneficiary accounts within AFS’s systems.
   • The User agrees that the beneficiary must be the age of 18 or above.
   • Even if AFS has approved the User and User’s registered beneficiaries for use of the International Remittance Service, there may still be cases where AFS is unable to process money transfers in accordance with the registered information, due to the restrictions on transactions set forth in the beneficiary country or for other reasons.
   • AFS may be liable to the User where AFS fails to perform or incorrectly perform an International Remittance Transaction that is authorized by the User. This means that in the event of a non-executed or incorrectly executed International Remittance Transaction, AFS will refund an amount not exceeding the actual Transaction value to the User and limited to the extent the Transaction was not executed or it was incorrectly executed. The User is entitled to claim a refund of all fees applied to the extent they have been charged or incurred in connection with an unexecuted or incorrectly executed Transaction. The foregoing is the User’s sole and exclusive remedy and AFS’s sole liability for an amount not exceeding the transaction amount at any time.
   • AFS is not liable for any unauthorized or incorrectly executed International Remittance Transactions if the User does not let AFS know about an unauthorized or incorrectly executed transaction within ten (10) calendar days after the date of execution of the transaction
   • AFS is not liable for validating beneficiary account details. These are solely the responsibility of the User to ensure that the beneficiary is registered with the correct account details.
   • AFS is not liable or responsible for canceling or refunding the International Remittance transaction if the funds were remitted to a beneficiary registered with incorrect account details. That is, AFS cannot cancel or refund funds transferred to an unintended beneficiary as a result of mistake by the User during beneficiary registration.
   • AFS will have no liability if AFS fails to perform or incorrectly performs the International Remittance Transaction where the reason was due to events outside of AFS’s control or outside of AFS’s statutory obligations.
   • AFS reserves the right to amend, extend or revoke its International Remittance or International Money services.

CONTENT AND CONTENT RIGHTS

• All content that is made available in the Wallet App or accessible as part of or by the use of the Wallet App (including audio and sound files, data files, images, music, photographs, software, videos, and written text) ("Content") is entirely the responsibility of the originator of such Content. The Content may include advertisements, promotional material and documents or other sponsored Content.
• The Content may be protected by proprietary or intellectual property rights of third parties (such as partners, advertisers and sponsors or their agents who provide such Content to AFS). User is not permitted to modify, rent, lease, loan, sell, distribute or create derivative works based on any Content (either in whole or in part) or to grant licenses in the Content.

EKYC CONSENT

The User acknowledges and agrees that, upon registration, the User will be required to digitally consent to AFS sharing the User’s personal information with The Benefit Company B.S.C. (c) at the time of registration and on a periodic basis for the purpose of verifying the User’s KYC information.

DISCLAIMER:

IN NO EVENT SHALL AFS OR ITS RESPECTIVE AFFILIATES BE LIABLE TO THE USER OR ANY THIRD PARTY FOR ANY SPECIAL, CONSEQUENTIAL (INCLUDING LOST PROFITS AS CONSEQUENTIAL DAMAGES), EXEMPLARY, PUNITIVE, INCIDENTAL, OR INDIRECT DAMAGES OR COSTS (INCLUDING LEGAL FEES AND EXPENSES) IN CONNECTION WITH THE USE OF THE WALLET, USE OR PERFORMANCE OF, OR INABILITY TO USE, THE WALLET OR SERVICES OR IN CONNECTION WITH ANY CLAIM ARISING FROM THE USE OF WALLET APP or IN CONNECTION WITH THE USE OF THE THIRD PARTY CONTENT, USE OR PERFORMANCE OF, OR INABILITY TO USE, THIRD-PARTY CONTENT OR SERVICES OR IN CONNECTION WITH ANY CLAIM ARISING FROM THE USE OF THIRD-PARTY CONTENT (INCLUDING, WITHOUT LIMITATION, BREACH OR FAILURE OF EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, MISREPRESENTATION, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE).

THE TOTAL CUMULATIVE LIABILITY OF AFS OR ITS AFFILIATES FOR ALL DIRECT DAMAGES ARISING UNDER ALL CLAIMS IN CONNECTION WITH THE WALLET OR SERVICE, THIRD PARTY CONTENT OR THIRD-PARTY SERVICES, REGARDLESS OF THE FORM OF ACTION (INCLUDING, BUT NOT LIMITED TO, ACTIONS FOR BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, RESCISSION, MISREPRESENTATION AND BREACH OF WARRANTY) SHALL NOT IN THE AGGREGATE EXCEED BD 1,000 FOR ANY CLAIMS FOR ANY USER.

THE PRODUCTS AND SERVICES REFERRED TO HEREIN ARE SUBJECT TO THE TERMS AND CONDITIONS GOVERNING THEM AS SPECIFIED BY AFS FROM TIME TO TIME AT THE WEBSITE OF AFS. NOTHING CONTAINED HEREIN SHALL CONSTITUTE OR BE DEEMED TO CONSTITUTE AN ADVICE, INVITATION OR SOLICITATION TO PURCHASE ANY PRODUCTS/SERVICES OF AFS. OUR RELATIONSHIP IS GOVERNED EXCLUSIVELY BY THESE TERMS & CONDITIONS AND NO PRESUMPTION OF ANY RELATION OTHER THAN THAT CONTEMPLATED BY THIS DOCUMENT SHALL BE PRESUMED OR EXIST.

ELECTRONIC INSTRUCTIONS

All electronic mail (“email”) instructions from the User in relation to Wallet, BPay Card, or Services (such instructions are hereinafter referred to as the “Email Instructions”) shall be subject to following conditions:

• By sending the instructions by email, User authorises AFS is to accept the Email Instructions appearing to have been received from the User.
• AFS may in its absolute discretion and without incurring any liability whatsoever to the User, refuse to act on any email Instruction if AFS has any doubt that the email is not from the User.
• Notwithstanding anything herein contained, User shall be under no obligation to enquire into, or confirm the authenticity of, the Email Instruction or to verify any signature in the Instruction and shall be entitled to rely on such Email Instruction.
• User shall indemnify AFS and hold AFS harmless from and against all costs, claims, damages, fees and proceedings that may arise or that AFS may suffer or incur by reason of having accepted and acted on any Email Instructions.
• Each third-party product might have additional terms and conditions, which Users are encouraged to understand before buying the products.
• AFS may at its sole discretion remove any third party links or discontinue any third party services, with or without prior notice to the Users.

Schedule 1

In the addition to the foregoing Terms, use of BPay Card shall be subject to following terms and conditions:

FUNDING AND BALANCE ON BPAY CARDS

BPay Cards are linked to Wallet Account and hence limits on funding and balance shall subject to the Terms. BPay Cards will not have any separate balance and will reflect the balance as per Wallet Account and Transactions made through the Wallet and use of the BPay Card.

SUPPLEMENTAL CARDS

• If User request, AFS may, issue supplementary card(s) (“Supplementary Card”) linked to User’s Wallet Account for User’s minor child /children aged between 6 to 17. Supplementary Cards will be issued only after the User has obtained completion of the registration process of the minor child. The minor child must have a valid Bahraini CPR to register for Supplementary Card. Use, cancelation and issuance of Supplementary Card(s) shall be subject to Terms.
• The User remains primary owner of the Supplementary Card and shall be solely liable for all liabilities incurred under the Supplementary Card, including any outstanding and or unpaid balances.

EXPIRY OF BPay CARD

BPay Card expire within five (5) years from their issuance, unless indicated otherwise on the BPay Card. Notwithstanding this AFS reserves the right to cancel any BPay Card or Supplementary Card(s) at any time. On cancelation, all existing amounts owed by the User to AFS shall become immediately due and payable.

SENSITIVE CARD DETAILS

• Card details such as full Card number, CVV, PIN are sensitive information and personal to the User. User is prohibited from disclosing any Card details to any third party.
• User is not permitted to allow any other person to use BPay Card and User undertakes at all times to safeguard BPay Card and any personal identification number issued, and to keep it under its personal control.
• User must notify AFS immediately if it became aware of any disclosure of or access to BPay Card by any third party.

INTERNATIONAL TRANSACTIONS:

The value of all Transactions made via BPay Card will be charged to your Wallet Account in the currency of your Wallet Account. Transactions that are effected in currencies other than the currency of Wallet Account will be debited to the Wallet Account after conversion into Wallet Account’s currency at a rate of exchange to be determined by AFS from time to time. All Transactions that are conducted or contracted in currencies other than US Dollar will first be settled in US Dollar and then converted to and settled in the currency of Wallet Account. All non-BHD Transactions whether made at point of sale, online or on ecommerce gateway, shall be subject to levy of forex mark-up on the exchange rate as notified by AFS through it its Wallet App. The current forex mark-up is 3.5%, which is subject to change.

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